Assertiveness - 1 Day Course - Brisbane, Odyssey Training (RACQ Building), Tuesday, 06. August 2019

Many people confuse assertiveness with aggression. However, truly assertive people have self-awareness, confidence, and precise communication abilities that enable them to put forward their point of view without aggression. This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

This course is ideal for
Anyone interested in building effective and assertive communication skills.

What you will learn


Break down the components of assertiveness in order to implement them.


Assess your strengths and opportunities for improvement in relation to assertiveness.


Identify negative self-talk and formulate positive self-talk.


Understand the relationship between assertiveness and emotional intelligence.


Apply techniques for listening and speaking assertively.


Prevent conflicts escalating by changing your approach and improving your responses.



Topics covered in this training course



What is assertiveness?Understand the distinguishing characteristics of assertiveness.
Assess your assertivenessIdentify the different ways you think and feel about yourself.
Components of assertivenessFour steps for implementing assertiveness.
Assertiveness and emotional intelligenceKnowing what makes you act and react will help you improve your relationships with others.
Aspects of passive, assertive and aggressive behaviourIdentify the differences based on voice, speech and body language.
Making assertive statements and requestsUsing “I” statements to communicate your thoughts and feelings.
How to say “no”Stop being drawn into situations you don’t want to be in by learning to say no.
Developing self-esteemMake the self-esteem cycle work for you by changing how you view challenging situations.
Assertively listeningIs learning to ignore your own needs to concentrate on what the other person is saying.
Conversational barriers to avoidHow to identify and avoid the top three barriers to communication.
Changing your views on challenging situationsIdentify the people and situations that lead you to behave without appropriate assertiveness.
Assertive conflict resolutionTools to deal with and resolve conflict before it escalates.


Tuesday, 06. August 2019, Odyssey Training (RACQ Building), Assertiveness - 1 Day Course - Brisbane

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