Delivering Constructive Criticism Training Course, PD Training, Friday, 14. February 2020

Providing criticism, even when positive, is one of the most challenging tasks for anyone. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.
The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.  Learn skills like reading body language, when and where to give a critique, correct tone and much more.
This dynamic and practical training course is now available throughout Australia, including Brisbane, Parramatta Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Learning Outcomes

Determine the right place to give feedback
Consider informal feedback
Gather facts on the issue
Practice tone
Criticise in private, praise in public
Create a safe environment for providing criticism
Monitor body language
Develop understanding and active listening
Be collaborative
Check emotions and outbursts
Diffuse negative emotions including anger
Understand what not to do

Course Outline



Delivering Constructive Criticism Training Course - Lesson 1 Getting Started 

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan


Delivering Constructive Criticism Training Course - Lesson 2 When Should Feedback Occur? 

Repeated Events or Behaviour
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Case Study




Delivering Constructive Criticism Training Course - Lesson 3 Preparing and Planning 

Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study


Delivering Constructive Criticism Training Course - Lesson 4 Choosing a Time and Place 

Check the Ego at the Door
Criticise in Private, Praise in Public
It Has to Be **** to ****
Create a Safe Atmosphere
Case Study




Delivering Constructive Criticism Training Course - Lesson 5 During the Session (I) 

The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study


Delivering Constructive Criticism Training Course - Lesson 6 During the Session (II) 

Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Case Study




Delivering Constructive Criticism Training Course - Lesson 7 Setting Goals 

SMART Goals
The Three P's
Ask for Their Input
Be as Specific as Possible
Case Study


Delivering Constructive Criticism Training Course - Lesson 8 Diffusing Anger or Negative Emotions 

Choose the Correct Words
Stay on Topic
Empathise
Try to Avoid 'You Messages'
Case Study




Delivering Constructive Criticism Training Course - Lesson 9 What Not to Do 

Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study


Delivering Constructive Criticism Training Course - Lesson 10 After the Session (I) 

Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study




Delivering Constructive Criticism Training Course - Lesson 11 After the Session (II) 

Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?
Case Study


Delivering Constructive Criticism Training Course - Lesson 12 Wrapping Up 

Words from the Wise
Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations





Friday, 14. February 2020, PD Training, Delivering Constructive Criticism Training Course

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