Giving Constructive Feedback Training Course, Brisbane, Tuesday, 06. August 2019

Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity and increase loyalty to the organisation.
The PD Training Giving Constructive Feedback Training Course provides valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.
This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.
Learning Outcomes

Explain why feedback is essential
Use non-verbal messages
Interpret the speech and actions of people
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Describe six characteristics of effective feedback
Probe effectively
Stay neutral and rational
Be descriptive for easy understanding
Listen, accept and change
Provide feedback in real situations
Understand feedback definitions and terminology
Speak clearly
Use communication strategies
Understand the characteristics of effective feedback
Receive feedback graciously
Test the waters through role playing

Course Outline



Giving Constructive Feedback Training Course - Lesson 1 Getting Started 

Icebreaker
Pre-Assignment Review
Workshop Objectives


Giving Constructive Feedback Training Course - Lesson 2 Definitions 

Food for Thought
When Feedback is Needed




Giving Constructive Feedback Training Course - Lesson 3 Speaking Clearly 

Being Descriptive
Staying Neutral


Giving Constructive Feedback Training Course - Lesson 4 Communication Strategies 

Basic Skills
Probing
Non-Verbal Messages
Interpretation Exercise




Giving Constructive Feedback Training Course - Lesson 5 Characteristics of Effective Feedback 

Six Characteristics
Formal Feedback Framework
Informal Feedback Framework
State Your Case


Giving Constructive Feedback Training Course - Lesson 6 Receiving Feedback Graciously 

Receiving Feedback Graciously




Giving Constructive Feedback Training Course - Lesson 7 Testing the Waters 

Scenario One
Scenario Two
Scenario Three


Giving Constructive Feedback Training Course - Lesson 8 Wrapping Up 

Words from the Wise





 
 

Tuesday, 06. August 2019, Brisbane, Giving Constructive Feedback Training Course

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