Onswitch’s 5 Steps Telephone Skills - Adelaide, IVC - Venue Hire, PC Rooms, Tuesday, 19. May 2020

Onswitch’s 5 Steps Telephone Skills is an evidence based, tried and tested process for delivering an excellent customer experience over the telephone, and is tailored to the Australian Veterinary Market.
The day will focus on:
– Introducing the Customer Journey and owner perspective.
– Why footfall matters
– How owners choose a vet and the role of the phone in practice.
– The importance of the first call.
– What happens when we ring a practice?
– Introducing and practicing the Onswitch 5 Steps framework
– Learnings to take back to practice.

Tuesday, 19. May 2020, IVC - Venue Hire, PC Rooms, Onswitch’s 5 Steps Telephone Skills - Adelaide

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