Receptionist Training, Receptionist Training, Thursday, 29. August 2019

Receptionist Skills Training

About Receptionist Skills Training SessionsThe Receptionist is the first person who deals with any calls or business for your organization and therefore, should be provided the tools and solutions they need for them to enhance their performance as well as skills when it comes to dealing with clients both private or over the telephone. This one-day training will deliver solutions and provide new techniques so you'll be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of titles and even faces, as well as dealing with stress. Since this is a customized training format, you will also learn from the experiences of others and share solutions that will improve your skills at work.
Subjects Covered in the Receptionist Skills Training SessionThe units that are covered in this training session will give you the skills and methods to meet the needs of individuals and be able to deliver exemplary professional client service as a rapport within secondsHow to screen calls correctlyAnswering machines methodsReceiving and making callsProfessional telephone skillsComplaint handling/ disarming clientsCollecting messages correctlyCommunicating in the workplaceVocal use/word importanceResponsibilities and dutiesParticipate in workplace safety proceduresProcess and maintain workplace informationDeliver a WOW service to customersQuestioning techniquesTelephone essentials- Tips to increase performanceEssential reception skillsBody language signals
Receptionist Skills Training SummaryThe place of the Receptionist is an significant role in a company and may also be a source of stress occasionally. In this session, we'll help you develop attitude, communication skills, managing of irate and complaining customers, controlling emotions, and other abilities that all receptionists must have. You will also receive the training on how best to manage difficult people, learn the art of multi-tasking efficiently, and other aspects that are necessary in a Receptionist.

Thursday, 29. August 2019, Receptionist Training, Receptionist Training

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