Receptionist Training, Receptionist Training, Wednesday, 28. August 2019

Receptionist  Training

About Receptionist  Training SessionsThe Receptionist is the first person who deals with any calls or business for your company and therefore, should be provided the resources and solutions they need for them to enhance their performance as well as skills when it comes to dealing with customers both personal or over the phone. This one-day training will deliver solutions and supply new techniques so you will be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of titles and even faces, as well as dealing with stress. Since this is a customized training format, you will also learn from the experiences of others and share solutions that will improve your skills at work.
Subjects Covered in the Receptionist  Training SessionThe units that are covered in this training session will provide you with the skills and methods to meet the needs of people and be able to deliver exemplary professional client service for a rapport within secondsHow to screen calls correctlyAnswering machines methodsReceiving and making callsProfessional telephone skillsComplaint handling/ disarming clientsCollecting messages correctlyCommunicating in the workplaceVocal use/word importanceResponsibilities and dutiesParticipate in workplace safety proceduresProcess and maintain workplace informationDeliver a WOW service to clientsQuestioning techniquesTelephone essentials- Tips to increase performanceEssential reception skillsBody language signals
Receptionist Training SummaryThe place of the Receptionist is an significant role in a business and may also be a source of anxiety occasionally. In this session, we'll help you develop attitude, communication skills, managing of irate and complaining customers, controlling emotions, and other skills that all receptionists must possess. You'll also receive the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other elements that are necessary in a Receptionist. 

Wednesday, 28. August 2019, Receptionist Training, Receptionist Training

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