Receptionist Training, Receptionist Training, Thursday, 29. August 2019

Receptionist Training

About Receptionist  Training SessionsThe Receptionist is the first person who deals with any calls or business for the company and therefore, should be provided the tools and solutions they need for them to boost their performance as well as skills when it comes to dealing with clients both personal or over the phone. This one-day training will provide solutions and provide new techniques so you'll be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, in addition to dealing with stress. Since this is a customized training format, you will also learn from the experiences of others and discuss solutions that will improve your skills in the workplace.
Subjects Covered in the Receptionist  Training SessionThe units which are covered in this training session will give you the skills and methods to meet the needs of individuals and be able to provide exemplary professional customer service as a rapport within minutesThe Way to screen calls correctlyAnswering machines methodsReceiving and making callsProfessional telephone skillsComplaint handling/ disarming clientsCollecting messages correctlyCommunicating in the workplaceVocal use/word importanceResponsibilities and dutiesParticipate in workplace safety proceduresProcess and maintain workplace informationDeliver a WOW service to clientsQuestioning techniquesTelephone essentials- Tips to increase performanceEssential reception skillsBody language signals
Receptionist  Training SummaryThe position of the Receptionist is an important role in a business and may also be a source of anxiety occasionally. In this session, we'll help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other skills that all receptionists must have. You'll also receive the training on how to handle difficult people, learn the craft of multi-tasking efficiently, and other elements that are necessary in a Receptionist.

Thursday, 29. August 2019, Receptionist Training, Receptionist Training

Find more interesting events
Get event recommendations based on your Facebook taste. Get it now!Show me the suitable events for meNot now